Last updated: June 17, 2026
A Network Support
Use this page to ask questions, report app issues, request help with account access, get wallet PIN guidance, or start privacy and account deletion requests.
What We Can Help With
- Account login, email verification, OTP, and trusted-device questions.
- Wallet PIN setup, PIN reset, seed phrase reveal, and wallet continuity guidance.
- Mining session status, balance display, notifications, and app troubleshooting.
- Privacy questions, data requests, and account deletion requests.
- Bug reports, security concerns, and general product questions.
Account Deletion
Account deletion is available inside the mobile app from the More tab under Account. Open More, choose Delete Account, confirm with your wallet PIN if one is set, and the app will submit the deletion request.
You can also review the public deletion policy at Delete Account.
A deletion request disables the account and schedules permanent deletion after the safety period, subject to limited legal, audit, and security retention requirements.
Before Contacting Support
- Include your registered email address if the issue is account-specific.
- Describe the screen, action, and error message you saw.
- Do not send your seed phrase, private key, wallet PIN, password, or OTP code. A Network support will never ask for those secrets.